Lt Governor launches 'JK SAMADHAN' -
Unified Grievance Redressal & Monitoring System at Srinagar
'JK SAMADHAN' underscores UT
Administration's commitment to good governance: LG Sinha
New system will establish a transparent, inclusive, accountable,
accessible and responsive governance for ease of living and empower the
citizens: LG
The state-of-the art grievance
redressal system will ensure efficient and speedy redressal of citizen
grievances: LG Sinha
·
JK SAMADHAN web portal and mobile app launched today are
multilingual and citizens can write their complaint in English, Hindi and Urdu
·
Citizens can lodge grievances via call center, online mode and
through 'JK SAMADHAN MOBILE APP'
·
Monitoring of grievances on GIS using heatmap to address systemic
issues in particular areas and automated flow of grievances to concern nodal
officer of the department
SRINAGAR, JULY 23:
Lieutenant Governor Shri Manoj Sinha today launched 'JK SAMADHAN', Unified
Grievance Redressal & Monitoring System, of the Department of Public
Grievances, at Srinagar today.
In his address, the
Lt Governor congratulated the Department of Public Grievances, Information
Technology Department, Central Department of Administrative Reforms and Public
Grievances, Ministry of Electronics & Information Technology and
Bhaskaracharya Institute for Space Applications and Geo-Informatics for the
initiative.
Dedicating 'JK
SAMADHAN' to the people, the Lt Governor said the unified grievance redressal
& monitoring system launched today underscores the UT Administration's
commitment to good governance.
“Every voice matters for the administration.
We have built a system that works for everyone without discrimination. 'JK
SAMADHAN' will establish a transparent, inclusive, accountable, accessible and
responsive governance for ease of living and empower the citizens,” the Lt
Governor said.
It will improve
governance through advanced monitoring and analytical capability and free the
system from anonymous complaints and foster greater trust between citizens and
the administration, he further added.
Observing that Ease
and Speed are two most important factors - ease to lodge complaints and speed
to resolve grievances, the Lt Governor said the new system will provide a
user-friendly interface to the citizens and is dedicated to resolve the
complaints within the time frame, besides fixing the accountability of nodal
officers.
Citizens can lodge
grievances via call center, online mode and through 'JK SAMADHAN MOBILE APP'.
JK SAMADHAN web portal (
https://samadhan.jk.gov.in ) and the mobile app launched today are multilingual
and citizens can write their complaint in English, Hindi and Urdu, he observed.
The Lt Governor said
the state-of-the-art grievance redressal system will ensure efficient and
speedy redressal of citizen grievances. He said the monitoring of grievances on
GIS using heatmap will address systemic issues in particular areas and
automated flow of grievances to concerned nodal officer of the department.
On the occasion,
the Lt Governor also highlighted the key endeavours of UT Administration, under
the guidance of Hon’ble Prime Minister Shri Narendra Modi, towards establishing
a transparent, accountable, people-centric and corruption-free governance.
Sh Rajeev Rai
Bhatnagar, Advisor to Lt Governor; Sh Atal Dulloo, Chief Secretary; Sh V
Srinivas, Secretary, Department of Administrative Reforms and Public
Grievances, GoI; Sh TP Singh, Director General, Bhaskaracharya National
Institute for Space Applications & Geo-informatics; Sh Mohammad Aijaz,
Secretary, Public Grievances Department and senior officers were present.
Chairpersons of
District Development Councils and people from different walks of life were also
present on the occasion.