AI based Samadhan 2.0; an interactive
platform for disposal of public grievances
CS dedicates upgraded version to
public
JAMMU, FEBRUARY 7:
Chief Secretary, Atal Dulloo, today dedicated Samadhan 2.0, an interactive AI
based platform, with all new features for both public and administration to
ensure quality disposal of grievances registered by the citizens on this
portal.
All the
Administrative Heads of various departments besides others were present on the
occasion.
The Chief Secretary
assessed the upgraded features of this rechristened public grievance portal,
evaluated the prospective outcomes and improvements to be obtained by the
people with its introduction. He enjoined upon the developers to incorporate
the features such as filters to trickle down grievances based upon their
content, area, department, pendency, settlement, gender and timeframe. He also
suggested to use AI for identification of similar grievances so that these are
clubbed for redressal in a time bound manner.
The Chief Secretary
also advised them to keep this platform open for communication in both ways so
that grievances registered are resolved as per the aspirations of the
aggrieved. He asked for increasing registrations on this portal so that
households of the UT having a smart phone are heard at the appropriate level in
the administration.
Dulloo also
underscored the need for making this portal a one stop solution for
administration to reach out to public. He made out that the urgent messages
with respect to essential supplies of power, water, ration etc, advisories
regarding health and crops, updates regarding highways, scholarships or jobs
should also be notified here for the ease and use of registered citizens.
He directed for
giving super access to the concerned administrative heads, Deputy Commissioners
and other HoDs of the Departments so that they are able to monitor the process
of grievance resolution by having peek into the MIS reports and other AI based
tools in order to ensure their quality resolution.
While giving
insights about this upgraded portal, Secretary Public Grievances Department,
Aijaz Asad, informed the meeting that this portal has been integrated with AI
tools to enhance quality of redressal substantially. He gave out that AI based
prioritization of grievances based on the description provided by citizens is done
to address those grievances related to essential supplies and urgent matters on
priority basis.
He also revealed
that AI calculates the time elapsed since the grievance was submitted and the
days assigned for action. Besides, automatic system generated reminders are
sent for timely action on these prioritised matters.
Regarding the
registrations, it was divulged that 3,38,872 citizens have registered over the
‘JK Samadhan’ portal till date with nearly 3,26,000 registrations in the last
month itself.
It was added that
announcements can be created, targeting all registered citizens in all
departments or individual departments based upon the target audience.
A revamped
analytical dashboard offers better insights and usability along with GIS based
heat maps to know about the predominant areas affected by particular kind of
the problem. The system even tracks and displays the average time taken by
departments to resolve grievances, aiding in performance analysis for speedy
resolution of each grievance registered over the JK Samadhan 2.0 grievance
portal.